In the last year, I've been through over a dozen cities and used public transport in all of them. It is wild just how confusing and complex buying a ticket can be. While some cities obviously take a user-centred approach to ticketing, others appear to take a Kafkaesque delight in a bureaucratic maze of zones, apps, and intricate restrictions. One of the seminal texts in computer systems design…
what is the point of having two classes of users
citizens should have right to use free public transport. Tourists and visitors should pay in order to keep transportation free for the citizens. There is a debate in Europe (where I live) about the pressure of tourism and the additional cost that tourism creates especially in housing and the cost of living. So this is one way to migirate the problem of cost of living.
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