I think it’s quite a leap from one thing to say he’s “manipulative and emotionally abusive”. I think he was trashing it with disregard for their feelings but not with the intent of hurting their feelings. Plus, I don’t think he actually wrote the script for that video, no? It could be possible that it was just incompetence and a lack of care/unwillingness to spend the extra time for something that in his opinion was worthless anyway. He probably sees hundreds items from other (usually much larger) companies come and go that aren’t so easily effected by a few months delay on an item being returned, a bit of bad press from a YouTuber or a missing sample. What is easier to believe: that Linus lost sight of what’s important in persuit of his own goals and didn’t stop to think about how it might effect companies smaller than his - or that he is secretly emotionally abusive and carefully calculated an attack on this specific company for having the gall to send him a prototype?