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From the majority of the team, this is a pretty good and textbook PR mea culpa. “Here’s how we screwed up, here’s how we’re fixing it.”
The pushing the merch was tone-deaf and the defensive whining from Linus was NOT on-point, though. I appreciate it ended with “how I’m going to fix it,” but he should keep the defensive shit to himself.
Glad to see this video, even with some of the drawbacks mentioned in the comments. I think everyone needs a path to redemption and LMG should get a chance. I think that this “reflection” should be more regular. LMG is no longer a small company and like it or not, they need to regularly be ahead of these situations. I really hope that they will take a week ever month or two to review any new screw ups and remedy them. Process will not solve everything, ensuring a company culture that has key values will triump process. It takes time however. I wish them the best.
I run a small company, at what size do I need to start worrying about treating people respectfully? My belief is companies shouldn’t get a pass, no matter the size. Why are we ok with it happening at all at this point? It’s not 1960 anymore.
From the majority of the team, this is a pretty good and textbook PR mea culpa. “Here’s how we screwed up, here’s how we’re fixing it.”
The pushing the merch was tone-deaf and the defensive whining from Linus was NOT on-point, though. I appreciate it ended with “how I’m going to fix it,” but he should keep the defensive shit to himself.
It would be better if the CEO could learn to read a prompter so it looks like he’s not reading one.
This is pretty annoying to watch with his eyes looking above the camera and going left and right constantly.
Glad to see this video, even with some of the drawbacks mentioned in the comments. I think everyone needs a path to redemption and LMG should get a chance. I think that this “reflection” should be more regular. LMG is no longer a small company and like it or not, they need to regularly be ahead of these situations. I really hope that they will take a week ever month or two to review any new screw ups and remedy them. Process will not solve everything, ensuring a company culture that has key values will triump process. It takes time however. I wish them the best.
I run a small company, at what size do I need to start worrying about treating people respectfully? My belief is companies shouldn’t get a pass, no matter the size. Why are we ok with it happening at all at this point? It’s not 1960 anymore.