• 5 Posts
  • 411 Comments
Joined 2 years ago
cake
Cake day: July 1st, 2023

help-circle

  • I’ve worked in an adjacent field (workforce planning) and I deliver B2B software support for a living, so I too have Thoughts.

    At least here in Schwedenland, contact centers have been filed down by relentless cost and tech pressure to be about as automated as can be. You have websites with FAQs, simple chatbots that basically repeat the FAQ for those for whom reading more than a sentence of text is too hard, phone trees to gatekeep you from the Inner Sanctum, etc. etc. The end result is that the actual people taking the calls are gonna be the ones who can make human decisions - troubleshoot a complex issue, handle insurance claims, upsell your mortgage.

    Trying to att LLM voice tech to that is just going to add another filter between the customer and the center, with the additional reputational risk of the robot fucking up and losing the customer.















  • Yeah. Currently the center-right government here in Sweden are pushing nuclear, because the one thing they hate more than brown people is green people. But the industry actually tasked with building and running the plants have extracted both credit guarantees (== taxpayer money) and a legally mandated minimum price on electricity - remember, the entire populist narrative of nuclear is that it will bring cheap power! Plus they’re unlikely to start building unless there’s a stable parliamentary majority to cement the deal.

    OK, so far, so good (nuclear policy in Sweden is colored by the fractious debate on ending nuclear power in the late 70s, but the principals of that debate (boomers) are finally dying off). But when the shovel hits the ground, you need a site to build it on. And the neighbors of said site are generally of the opinion that a fucking power pylon is an infringement on their god-given right to property resale price increase. Imagine a concrete box of eldrich power blocking the skyline, and imagine a population of people who know how to pull the levers of obstruction and have had decades of practice doing it. Fun times ahead.