I’ve worked in a supermarket for most of my adulthood. I can confirm that nobody likes the self checkouts. Least of all the staff. We’re supposed to be in eight places at once, monitoring for compliance, preventing shrinkage, helping with the exceptions. But the people using the checkouts haven’t been trained to, they’re customers, they don’t know what they’re doing, so they’re going to compound it by making mistakes too.
When I started out, you had to be specifically till-trained to operate a checkout. Now they throw people on self checkout duty with no training and say “figure it out”. Customers hate it. We hate it. Store management had the bright idea of putting someone on “receipt checking” duty which went down about as well as you’d expect.
I said just put them on a till.
They laughed and said I “don’t get it”.
What is it?!
Millennial here. I fucking hate people and conversing with them, especially small talk bullshit, but I hate companies and their profiteering more.
I would rather more people had jobs and were able to earn a wage and the companies had less profit than using those infuriating machines. I don’t even get cheaper prices for having to do the work myself on those infuriating machines.
I think I would be less annoyed if they gave people the option between the two so people like yourself could use the self service machines and they still employed some people to work checkouts but these days there is usually one or two checkouts designed to be run by staff and they hardly ever have a staff member on them so you are forces through the self service bullshit.