We’ve had several people reach out to us who have accidentally locked themselves out of their account whilst trying to setup 2 factor authentication.

Whilst it is possible for us to disable 2fa for an account directly from the database, for privacy and security reasons, we won’t do this at the request of an external/second account.

However, all is not lost! Enabling 2fa will not log you out of existing sessions, so if you make sure you are logged in to a second browser before enabling 2fa, you will be able to disable it again if you run in to any issues.

  • punkskunk@sh.itjust.worksEnglish
    4·
    1 year ago

    Here’s the process I used a few weeks ago. I’m going from memory and things may have changed since then, this may no longer work.

    1. Click “forgot password” on the login page of your instance.
    2. Enter your email address
    3. Click the link you receive in your email
    4. Enter your current password in both fields and click Save
    5. You will be logged in. Go to your settings and disable 2fa.