The image email has is the one if an old school slugish administration, probably the one physical mails had when emails came around.
When I send an email to anyone, be it a company or an individual, I expect a reply in the next few days. But in chat I’m expecting a reply in a couple of hours.
So I’d be much more inclined to a conversation via chat given the option.
Also I’m not certain my experience with younger people and email is representative, but from what I’ve seen younger generations are not the most at ease with email.
I think what’s lacking here is the choice.
Messenger is more appealing to a vast amount of people, but to some it might be the opposite, and those people need an lternative.
The image email has is the one if an old school slugish administration, probably the one physical mails had when emails came around.
When I send an email to anyone, be it a company or an individual, I expect a reply in the next few days. But in chat I’m expecting a reply in a couple of hours. So I’d be much more inclined to a conversation via chat given the option.
Also I’m not certain my experience with younger people and email is representative, but from what I’ve seen younger generations are not the most at ease with email.
I think what’s lacking here is the choice. Messenger is more appealing to a vast amount of people, but to some it might be the opposite, and those people need an lternative.