I wonder when NZ will move away from the quasi-free-market-but-funded-by-the-government system in health (and education). It leads to outcomes like this which are clearly inefficient. I’d like to see more centralisation.

  • Dave@lemmy.nzM
    link
    fedilink
    arrow-up
    2
    ·
    1 year ago

    I have to deal with WINZ from time to time, and it has made me a big supporter of a Universal Basic Income. They are so difficult to deal with by design. It’s horrible.

    • Ozymati@lemmy.nz
      link
      fedilink
      arrow-up
      1
      ·
      1 year ago

      It’s not entirely design, though again the last Nat. Govt. added some true bullshit. It’s also a whole lot of under-investment in IT, lack of coordination between policies and results, unwieldy legislation, truly stupid KPIs, etc.

      I’d love a UBI though.

      Or at least stop assessing people for benefit on their relationship status. It’s stupid and it punishes people for normal human behaviour.

      • Dave@lemmy.nzM
        link
        fedilink
        arrow-up
        2
        ·
        edit-2
        1 year ago

        As an example, you log in to your WINZ account, and click the button to contact them. It gives you a phone number!

        I get a form I need to fill in. It says to upload to my account, but I need to call them first so they turn on uploading for me to do it.

        It’s so unnecessarily difficult.

        Or at least stop assessing people for benefit on their relationship status. It’s stupid and it punishes people for normal human behaviour.

        I get that people in a relationship tend to share expenses. But you spend so much staff time arguing over whether someone is in a relationship. And friends share expenses too (flat mates), so really it seems archaic.

        • Ozymati@lemmy.nz
          link
          fedilink
          arrow-up
          3
          ·
          edit-2
          1 year ago

          I know the turn on upload thing is because they’re afraid if it’s always there someone will DoS them by uploading way too much stuff.

          Because it’d cost too much to integrate the system that holds the files and the system that uploads them so that anyone loading too many could get blocked…

          If two working people split expenses, it’s easier for both. If two beneficiaries split expenses they’re expected to do so on less than theyd get if they just had a flatmate. And if one of them is on benefit and the other isn’t, it’s even worse - no relationship for beneficiary unless their new SO is willing to start financially supporting them.

          • Dave@lemmy.nzM
            link
            fedilink
            arrow-up
            2
            ·
            1 year ago

            I know the turn on upload thing is because they’re afraid if it’s always there someone will DoS them by uploading way too much stuff.

            Because it’d cost too much to integrate the system that holds the files and the system that uploads them so that anyone loading too many could get blocked…

            IRD does it great. You can message them through your account, and upload supporting documents to submit at the same time. Many other government agencies allow upload of documents. It’s not like it isn’t a solved problem.

            As I understand it WINZ have recently started a massive project to replace their major legacy system, so I hope they redo their online stuff to make it more customer friendly.

            If two working people split expenses, it’s easier for both. If two beneficiaries split expenses they’re expected to do so on less than theyd get if they just had a flatmate. And if one of them is on benefit and the other isn’t, it’s even worse - no relationship for beneficiary unless their new SO is willing to start financially supporting them.

            I forgot about that part. WINZ basically forces your partner to look after you, without regard for how you’re managing your finances. WINZ needs a full overhaul.

            • Ozymati@lemmy.nz
              link
              fedilink
              arrow-up
              3
              ·
              1 year ago

              On the messaging thing, basically IRD has way, way, WAY less services and often MSD needs a bunch of info to do anything. So they try to steer everyone into forms that in theory elicit all the information. Doesn’t work, but also they definitely don’t have the resources to have involved email conversations with everyone. They can’t even answer their phones and unlike with taxes people can’t wait 2-6 weeks for a response.

              Would be really nice if they could though.

              • Dave@lemmy.nzM
                link
                fedilink
                arrow-up
                2
                ·
                1 year ago

                Yeah, this is why I’d prefer a UBI. It solves or reduces most of these issues.

                • Ozymati@lemmy.nz
                  link
                  fedilink
                  arrow-up
                  2
                  ·
                  1 year ago

                  I agree UBI would be nice and then WINZ could just provide extra help for people who want to work but have no idea how to present themselves, or who have other complicated problems (like needing a no interest loan to escape a bad living situation, hardship grants, stuff like that).

                  • Dave@lemmy.nzM
                    link
                    fedilink
                    arrow-up
                    2
                    ·
                    edit-2
                    1 year ago

                    In my imagined version, you adjust tax brackets so people keep approx the same take home pay, and people on benefits/super receive approx the same amount.

                    Unfortunately with a major overhaul of policy where you give out free money but no one is better off, well you can’t really sell it politically, so I can’t see it ever happening. But that would be my ideal implementation for a starting point.

      • livus@kbin.social
        link
        fedilink
        arrow-up
        1
        ·
        1 year ago

        They also don’t train their staff properly. No two people in there will have the same idea about how/what to do. It’s crazy.

        • Ozymati@lemmy.nz
          link
          fedilink
          arrow-up
          1
          ·
          1 year ago

          There’s an insane amount of different things all of which have different rules for for parents, or under age 25, or over age 65, or single, or getting something from ACC, or has a medical certificate, etc.

          Also of course you get people applying policies that are out of date or that some manager decided on their own without consulting anyone.

          And then there’s the various rules suspensions that happen whenever there’s a natural disaster, or a catastrophic IT failure, or an angry government, or a lawsuit.