I work fast food. When shorthanded, which is all the time, if the line is wrapped around the building but the customers are at least not coming inside, service can be at least normal slow instead of slower than fuck. More customers can be served per hour via drive through than front counter with any level of staffing. When people start coming inside, suddenly drive through employees are getting stuck standing in front of registers and overall service speeds go from just slow to slower than fuck.
Nearly every fast food place in the UK has gone to self serve machines because of that, and taken away the ability to even take orders at the registers.
Although in practice it now means a bunch of staff helping old people use the self serve, rather than just taking the orders.
I very rarely even go there. The food isn’t even fast. It seems mostly cooked to order because it’s cheaper to waste my time than it is to give away a handful of old burgers at the end of the day.
I’m in New Jersey, and mobile orders are big now. On the rare occasion we hit Wendy’s (I can smell it from my front door, it’s hard), we do the mobile order. I order, get in the car, park, walk in, grab it, walk out. I couldn’t imagine ordering upon arrival at this point.
I work fast food. When shorthanded, which is all the time, if the line is wrapped around the building but the customers are at least not coming inside, service can be at least normal slow instead of slower than fuck. More customers can be served per hour via drive through than front counter with any level of staffing. When people start coming inside, suddenly drive through employees are getting stuck standing in front of registers and overall service speeds go from just slow to slower than fuck.
Nearly every fast food place in the UK has gone to self serve machines because of that, and taken away the ability to even take orders at the registers.
Although in practice it now means a bunch of staff helping old people use the self serve, rather than just taking the orders.
I very rarely even go there. The food isn’t even fast. It seems mostly cooked to order because it’s cheaper to waste my time than it is to give away a handful of old burgers at the end of the day.
I’m in New Jersey, and mobile orders are big now. On the rare occasion we hit Wendy’s (I can smell it from my front door, it’s hard), we do the mobile order. I order, get in the car, park, walk in, grab it, walk out. I couldn’t imagine ordering upon arrival at this point.