cross-posted from: https://lemmy.world/post/43606758
The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
I seriously find ‘customer service smiles’ and mandated verbatim scripts to be so much worse than any alternative. It dives straight into the uncanny valley and harms my experience, no matter what the manglement thinks.
Don’t tell that to Chick-fil-A